Frequently Asked Questions


REGISTRATION

  1. How do I register with UNIGLOBE Travel?
    It’s easy to register with UNIGLOBE Travel. Just click the link and enter your email address. Although one does not need to register in order to book or search.
  2. Why should I register with UNIGLOBE Travel?
    We don’t force you to register. However, if you register with UNIGLOBE Travel we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email.
  3. How do I change my password?
    Sign in to your account and change your password from the Edit Profile page.
  4. How do I sign in to my account if I forget my password?
    If you’ve forgotten your password, click here, follow the on-screen instructions and we’ll send you an email with instructions.
  5. How do I edit my account information?
    Sign in to your UNIGLOBE Travel Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated.
  6. Can I change my Username?
    The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.
  7. How do I log off of the site when I am finished?
    Click on < Sign out> on the main menu and you will be logged off.
  8. Can I book on UNIGLOBE Travel if I am a non-resident Indian?
    Currently UNIGLOBE Travel.in caters to Indian residents only.
  9. Can I speak to someone in Customer Support?
    Locate a UNIGLOBE Travel agency by clicking here. You can call or email our customer support team and someone will get back to you within 24 hours of your inquiry.

PAYMENT OPTIONS

  1. What payment options does UNIGLOBE Travel have?
    Currently we accept payments using credit cards and direct bank debit card.
  2. How do I know that my credit card information is safe on your site?
    UNIGLOBE Travel is a 3D Secure Site. Any information you enter when transacting over UNIGLOBE Travel is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties.
  3. What Is the Card Verification Number (CVV) on my credit card?
    The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
  4. Where is the Card Verification Number (CVV) located on my credit card?
    Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.
  5. Under what name will my purchase be charged on the credit card statement?
    Your purchase will be charged under UNIGLOBE Travel Agency chosen by you.

FLIGHT RESERVATIONS

  1. How do I know my reservation was booked?
    You will receive an email on confirmation of your booking with UNIGLOBE Travel.
  2. Do I need to confirm my flight reservation?
    There is no need to confirm your reservation. If you need any information, you can call our customer service team at the call center number mentioned above.
  3. Do I need to re-confirm my flight before departure?
    It is not necessary to confirm reservations for domestic flights.
  4. How do I confirm my seat assignments?
    This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.
  5. Is there a cancellation policy for flights booked on UNIGLOBE Travel?
    Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. UNIGLOBE Travel charges Rs.200 as administration charges for this.
  6. How do I cancel a flight reservation?
    Please contact a your UNIGLOBE Travel agency by clicking here
  7. How do I amend a flight reservation?
    Please contact a your UNIGLOBE Travel agency by clicking here
  8. What is the maximum number of seats I can book?
    A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers.
  9. What is an e-Ticket?
    An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.
  10. How will I get my e-Ticket details?
    Your e-Ticket details will be sent to the email address you have provided during the booking process.
  11. How will I get my boarding pass for an e-Ticket?
    You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.
  12. Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?
    It is not mandatory to show your e-Ticket confirmation email along with a photo-identification. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic proof of identity (passport, driver’s license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.

TROUBLE SHOOTING

  1. Do my browser’s privacy settings affect my UNIGLOBE Travel experience?
    UNIGLOBE Travel works with most levels of your browser’s privacy settings, so your experience will not change.
  2. The Speed Of The Website Is Slow?
    Please check your connection with your Internet Service Provider.
  3. What browser Works Best With This Site?
    IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 1.5.1), Netscape (version 7.x or later), and Opera (7.x or later)
  4. What do I do if my booking is not completed?
    We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.
  5. Does this site use cookies?
    To make us more responsive to the needs and interests of our visitors, we use cookies. These cookies help us tailor our site to your needs, and deliver a more personalized service.